KB/M Issues on HP OMEN Transcend Laptop 16-u0057nr (7K931UA)

delta0

delta0

I am having an with FreeBSD for my laptop; the keyboard and track pad do not work inside the installer.

Steps to reproduce:
  1. Create a FreeBSD 14.2 or later install media
  2. Boot from USB, after disabling Secure Boot.
  3. Notice the keyboard works when selecting how to boot (multi-user/single user mode)
  4. After the operating system takes over, the installer asks the user to decide between "Install", "Shell", or "Live System"; notice that the keyboard no longer works.
Can someone give me a heading on how to troubleshoot this? Could I use a wired keyboard and mouse to get around this issue? Yes, but that would really take away from the portability aspect of a laptop.

Thanks for your time,
- D

PS,
Ubuntu, at least recognizes the keyboard, but not the track pad.
 
The real question is: does the keyboard work after you have installed FreeBSD? Yes, it is a bother if you have to work around it with an external keyboard in the installer, but it is one way to get further.
trackpads on modern laptops can be hard; some of them are using other interfaces than usb or (old) ps/2.
If you want to troubleshoot more, you have to be able to get logs from the machine. Unless you are able to ssh into, that will require a working keyboard.
so step 1: connect a usb keyboard and see if that lets you get further, enough that you can post logs and so on.
 
tingo said:
The real question is: does the keyboard work after you have installed FreeBSD? Yes, it is a bother if you have to work around it with an external keyboard in the installer, but it is one way to get further.
trackpads on modern laptops can be hard; some of them are using other interfaces than usb or (old) ps/2.
If you want to troubleshoot more, you have to be able to get logs from the machine. Unless you are able to ssh into, that will require a working keyboard.
so step 1: connect a usb keyboard and see if that lets you get further, enough that you can post logs and so on.
Click to expand...

Done. Here are some logs about the system.

sh: 
pciconf -lv

sh: 
usbconfig
 
After some manual patching,ig4() recognizes one of my devices, but keyboard/track pad still does not work. I am very sure it is because the other unrecognized Intel devices have a part to play.

JordanG said:
Can you also test with the FreeBSD 13.4 and FreeBSD 12.4 installers?
Click to expand...
No success with both installers. Output of pciconf -lv looks exactly the same between 14.2, 13.4 release, and 12.4's pciconf -lv looks different due to formatting reasons.

tingo said:
dmesg output (normal and verbose) is also useful.
Click to expand...
The bug report contains updated outputs of interest: https://bugs.freebsd.org/bugzilla/show_bug.cgi?id=283785
 
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